Employment 

The University Club of Milwaukee employs personnel who exhibit professionalism and integrity in service to Members. Our team is committed to excellence in all aspects of maintaining the clubhouse and grounds as well as planning and implementing recreational and social programming for Members' enjoyment.

Employment Application

  • Front Desk Agent
    • The University Club of Milwaukee, A City and Country Club, with both downtown and suburban locations, is a private club with a full continuum of offerings for every member of the family. From golf, tennis, dining and family recreation to professional networking and enrichment programming, the club is committed to maintaining a high standard of quality in its services and experiences for all members and their guests. Treasured historic and beautiful surroundings at both locations provide the backdrop for a welcoming environment where camaraderie, friendship and the sharing of interesting and innovative ideas thrives.

      The Front Desk Representative is a key member of the University Club team. Responsibilities include reviewing daily operations of the Club, verifying the accuracy of Member and guest accounts, balancing daily charges and revenues for events, dining, bar, and hotel, creating and processing special statements as well as assisting with all aspects of guest service. Hospitality is a 24/7 industry, therefore candidates should anticipate working weekends and some holidays as needed. The candidate must be able to work 3:00p – 11:30p and 7:00am - 3:30pm shifts (30 - 40 hours/week).
      Candidates must possess a positive and professional upbeat personality with a desire to deliver outstanding customer service to our Members and guests. They are responsible for ensuring we provide the highest level of Member retention and guest service as they are typically the first and lasting impression of the Club. Excellent telephone etiquette, a hospitable personality, attention to detail, multi-tasking skills and superior customer service are a must. The candidate also needs to be able to work well independently with little supervision as well as part of a team. Through a combination of passion for the job and the right communication with other departments, you have the ability to make our Members' and guests' experience more than memorable.

      Requirements:

      • Professional appearance and demeanor is mandatory -- business suits are required.
      • Requires ability to simultaneously work attentively and effectively in an innovative, fast-paced, changing and multi-tasked environment.
      • Must be detail oriented and possess strong analytical and independent problem solving ability
      • Proficient computer skills, specifically Microsoft Office (Excel, Word, PowerPoint), Must have accurate math, spelling and grammar skills.
      • Exceptional interpersonal skills to enhance the service standards throughout the operation.
      • Knowledge of the hospitality industry specifically guest service experience within private clubs and hotels, with a strong knowledge of Milwaukee and surrounding areas.
      • Excellent communication skills with ability to take written and verbal instructions.
      • A team player yet able to work independently as a self-starter with ability to organize, plan ahead, manage workload and adjust accordingly.
      • Knowledge of ClubSelect software is a plus.

      Duties and Responsibilities:

      1. Every Member, guest or potential guest will be greeted and acknowledged within the culture of professional aggressive hospitality through exceptional customer service according to the University Club of Milwaukee standards
      2. Provides exceptional service to everyone, anticipating the needs and desires of our Members and guests and by listening to concerns and assisting in a friendly, efficient, courteous and professional manner.
      3. Performs all Front Desk related functions including but not limited to checking guests in/out, answering the switchboard in a timely and professional manner, maintaining guest records, cash handling, reconciling accounts, promoting and tracking sales related programs for employees, monthly billing, etc.
      4. Make reservations over the telephone, via email and in person and ensure all aspects of the overnight room, dining room and event reservation procedures are followed, including bookings, confirmations and cancellation policies.
      5. Any other responsibilities as assigned.

      Please send application and resumes to frontdesk@uclubmke.com

  • Third Shift Front Desk Representative
    • The University Club of Milwaukee, A City and Country Club, with both downtown and suburban locations, is a private club with a full continuum of offerings for every member of the family. From golf, tennis, dining and family recreation to professional networking and enrichment programming, the club is committed to maintaining a high standard of quality in its services and experiences for all members and their guests. Treasured historic and beautiful surroundings at both locations provide the backdrop for a welcoming environment where camaraderie, friendship and the sharing of interesting and innovative ideas thrives.

      The Front Desk Representative is a key member of the University Club team. Responsibilities include reviewing daily operations of the Club, verifying the accuracy of Member and guest accounts, balancing daily charges and revenues for events, dining, bar, and hotel, creating and processing special statements as well as assisting with all aspects of guest service. Hospitality is a 24/7 industry, therefore candidates should anticipate working weekends and some holidays as needed. The candidate must be able to work 11:00p – 7:30a (30 - 40 hours/week).
      Candidates must possess a positive and professional upbeat personality with a desire to deliver outstanding customer service to our Members and guests. They are responsible for ensuring we provide the highest level of Member retention and guest service as they are typically the first and lasting impression of the Club. Excellent telephone etiquette, a hospitable personality, attention to detail, multi-tasking skills and superior customer service are a must. The candidate also needs to be able to work well independently with little supervision as well as part of a team. Through a combination of passion for the job and the right communication with other departments, you have the ability to make our Members' and guests' experience more than memorable.

      Requirements:

      • Professional appearance and demeanor is mandatory – business attire is required.
      • Requires ability to simultaneously work attentively and effectively in an innovative, fast-paced, changing and multi-tasked environment.
      • Must be detail oriented and possess strong analytical and independent problem solving ability
      • Proficient computer skills, specifically Microsoft Office (Excel, Word, PowerPoint), Must have accurate math, spelling and grammar skills.
      • Exceptional interpersonal skills to enhance the service standards throughout the operation.
      • Knowledge of the hospitality industry specifically guest service experience within private clubs and hotels, with a strong knowledge of Milwaukee and surrounding areas.
      • Excellent communication skills with ability to take written and verbal instructions.
      • A team player yet able to work independently as a self-starter with ability to organize, plan ahead, manage workload and adjust accordingly.

      Duties and Responsibilities:

      1. Every Member, guest or potential guest will be greeted and acknowledged within the culture of professional hospitality through exceptional customer service according to the University Club of Milwaukee standards
      2. Provides exceptional service to everyone, anticipating the needs and desires of our Members and guests and by listening to concerns and assisting in a friendly, efficient, courteous and professional manner.
      3. Performs all Front Desk related functions including but not limited to checking guests in/out, answering the switchboard in a timely and professional manner, maintaining guest records, cash handling, reconciling accounts, promoting and tracking sales related programs for employees, monthly billing, etc.
      4. Make reservations over the telephone, via email and in person and ensure all aspects of the overnight room, dining room and event reservation procedures are followed, including bookings, confirmations and cancellation policies.
      5. Light night audit responsibilities to include: Daily Paperwork and paydocs for overnight rooms
      6. Security of the building: 3rd shift is responsible for a nightly building check to ensure the safety of the club. Checking cameras and reporting any incidents necessary.
      7. Nightly garage checks in our attached, locked garage, logging any vehicles that are not supposed to be there and ticketing when necessary.
      8. Any other responsibilities as assigned.

      Compensation and Benefits:

      • Health insurance
      • Dental insurance
      • Vision insurance
      • 401K
      • Direct Deposit
      • Competitive Compensation

      Please send application and resumes to frontdesk@uclubmke.com.

  • Servers & Bartenders
    • Education and/or Experience

      • High School Diploma or GED is required.
      • The ability to read, write and execute basic math skills.
      • Prior banquet or wait service experience is preferred.

      Job Knowledge, Core Competencies and Expectations

      • Knowledge of all order on arrival menu items, preparation methods, ingredients, garnishes and wine list.
      • Ability to execute all service types (i.e., Russian, French, American, buffet, etc.).
      • Assures that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
      • Knowledge of and ability to perform required role during emergency situations.

      Job Summary (Essential Functions)

      • Set up, clean and serve private event rooms.
      • Performs related banquet set-up tasks.
      • Provides immediate attention to all members and guests upon seating them.
      • Takes beverage orders and serves food in specified station.
      • Pours and refills wine, coffee, water and other beverages served with and after the meal.
      • Clears soiled dishes as needed.
      • Cleans all assigned work areas in kitchen and private event areas.
      • Advises supervisor of any member or guest complaints as soon as they occur.
      • Assists in closing functions such as removing linen, bussing glasses, dishes, silverware, etc., and re-setting the room for next function.
      • Attends staff meetings including pre-service (line-up) sessions.
      • Consistently follows all food safety-related requirements.
      • Completes other appropriate assignments made by the Room Captain.

      Licenses and Special Requirements

      • Food safety certification.
      • Of legal age to serve alcoholic beverages.
      • Alcohol beverage certification.

      Physical Demands and Work Environment

      • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
      • Push, pull or lift up to 50 pounds.
      • Continuous repetitive motions.
      • Work in hot, humid, and noisy environment.

      Please send application and resumes to frontdesk@uclubmke.com.

  • Line Cooks
    • Education and/or Experience

      • High School diploma or GED.
      • Two plus years experience in classical French cuisine with culinary arts degree or five years experience in classical French cuisine.

      Job Knowledge, Core Competencies and Expectations

      • Prepares menu items as needed for member or guest service.
      • Follows all state and local health and food safety regulations.
      • Follows all safety procedures for operating and cleaning machinery.
      • Knowledge of and ability to perform required role during emergency situations.
      • Knowledge of advanced culinary fundamentals.
      • Ability to multi-task.
      • Ability to maintain prep and par levels needed for station.
      • Must be able to assess stations organization and overall efficiency.
      • Knowledge of and ability to perform required role during emergency situations.

      Job Summary (Essential Functions)

      • Cooks and prepares a variety of food products, including meats, seafood, poultry, vegetables, sauces and stocks according to the club’s standard recipes using a variety of equipment and utensils according to the daily prep list.

      Job Tasks/Duties

      • Take inventory of all items required for station set-up and determine those items that require preparation.
      • Prepares items according to standard recipes.
      • Coordinates and times orders with other kitchen operations.
      • Requisitions items needed to produce menu items.
      • Notifies Sous Chef of expected shortages.
      • Ensures that assigned work areas and equipment are clean and sanitary.
      • Sets-up, maintains and breaks down prep cook station.
      • Covers, dates and neatly stores all leftover products that are re-usable.
      • Makes recommendations for maintenance, repair and upkeep of the line prep area and equipment.
      • Closes the kitchen properly using the cleaning checklist.
      • Attends kitchen staff meetings and offers suggestions for improvements.
      • Assists with other duties as assigned by Sous Chef.

      Physical Demands and Work Environment

      • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend,
      • stretch and twist or reach.
      • Push, pull or lift up to 50 pounds.
      • Continuous repetitive motions.
      • Work in hot, humid and noisy environment.

      Please send application and resumes to frontdesk@uclubmke.com.

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